FAQ's

❓ Frequently Asked Questions

📚 What products do you offer?

We offer a curated selection of Islamic books, including Qur’ans, Tafsir, Seerah, Hadith, children’s books and faith-based self-development titles. We also stock Islamic gifts, dates, perfumes and toys.

🌐 Do you offer international shipping?

At this time, we do not offer international shipping. However, we’re actively exploring options to serve our international customers in the future - stay tuned!

🔄 What is your return policy?

Returns are accepted within 14 days of delivery. Items must be in original, unused condition. Return postage is the buyer’s responsibility, unless your item arrived damaged or incorrect. You can read our full return policy for details.

📬 How do I contact customer service?

You can reach us by emailing info@azoom.co.uk or via the Contact Us form on our website. We aim to respond within 1–2 working days.

💸 Do you offer any discounts or promotions?

Yes! We regularly offer seasonal discounts, bundle deals, and exclusive promotions to our email subscribers. Sign up to stay updated and enjoy special savings.

✏️ Can I change or cancel my order after placing it?

If your order hasn’t been shipped, we can usually make changes or cancel it. Please contact us as soon as possible - once dispatched, changes can no longer be made.

📦 Do you offer wholesale or bulk purchase discounts?

Absolutely! We welcome bulk orders for mosques, schools, and community events. Please get in touch at info@azoom.co.uk with your request and we’ll provide a tailored quote.

🛠️ What is your policy for defective or damaged items?

We’re so sorry if this happens! If your order arrives damaged or faulty, please email us within 48 hours, including your order number and photos of the item—we’ll resolve it quickly with a refund or replacement.

🔎 Can I request a specific item not listed on your website?

Yes - we would love to help! If you’re looking for a book or product not currently listed, please contact us and we’ll do our best to source it for you or suggest alternatives.